Frequently Asked Questions

Q. Does my roof need to be replaced?

What to look for:

  • Signs of Leaks, Water Stains in Attic or Interior Walls
  • Shingles That Are Blistered, Cracked or Buckled
  • Discoloured, Dark Sections
  • Loose Material around Chimneys and Pipes
Roofs that need repair


Q. How much does a new roof cost, and can I get a “ballpark” quote over the phone?

The cost of a new roof varies greatly. There are so many factors to be considered that a contractor must inspect the roof to give you an accurate quote.


Q. How do I select a roofing contractor?

  • Ask your friends and neighbors for recommendations.
  • Seek out contractors that have been operating for several years, make sure that they have a permanent physical address.
  • Check with your local Better Business Bureau to see if your contractor is a member and what their standing is. The BBB website has information that may be helpful.
  • Get written quotes from two or three companies. Ask for proof of insurance and workers’ compensation certificates.
  • Find out if the work will be done by their own crew. If they subcontract, you will want to check out that contractor as well.


Q. What information should I expect to be included with an estimate?

Your quote should include a list of materials, the work that needs to be done, how long it is expected to take and warranty information.


Q. What is the standard warranty for a roof?

Warranties vary depending on the materials, which are covered by manufacturers, and workmanship which is covered by the contractor. Ask for specific information and get it in writing.


Q. I have three estimates. One is much lower than the others. Should I go with the best price?

Not necessarily. If one quote is significantly lower it may be that there is a difference in the quality of materials used, or how thorough the contractor is. Ensure that all estimates are quoting for the same specifications. Ask questions and be sure you are satisfied with the answers before hiring a contractor.


Q. A contractor tells me I can save a lot of money if I pay him cash. Is this a good idea?

Absolutely not. A professional roofing contractor would not suggest this. “Under the table” work is often substandard, done with inferior materials, and it is illegal. Often these “companies” go out of business after a few months leaving you with no recourse if the job is poorly done. There is no way to get your money back if you cannot find them. Also, roofers who make this kind of offer usually do not have proper insurance, which could leave you liable if they are injured while working on your property.

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